Support
Answers to the questions we hear most. Can't find yours? Reach out directly below.
How does Tawlki know what to say?+
You write your rules and knowledge base — FAQs, pricing, policies, tone — in plain text from the dashboard. Every reply is grounded in that, not general internet knowledge. If something isn't in your rules, the bot won't make it up.
Does it work with my existing Instagram account?+
Yes. It connects through Instagram's official messaging API — no separate app to install, no new account to create. Your Instagram connection is your login.
Can I still reply to people myself?+
Always. If you personally reply to someone, the bot recognizes it as your own message and steps back on that conversation — it won't talk over you or send a duplicate reply.
Does it actually book meetings, or just talk about it?+
If you connect your Google Calendar, it checks your real availability before confirming a time, and catches conflicts if two people are both asking about the same slot at once. Without Calendar connected, it still avoids double-booking two conversations against each other, just without checking your real-world commitments.
What happens if I block someone?+
Add their handle to your do-not-respond list from the dashboard and the bot goes completely silent for them, immediately, with no exceptions.
Does it reply in other languages?+
Yes — it mirrors whatever language the person messaged in, rather than forcing every reply into one language.
What does it cost?+
Pricing is based on how many replies your bot sends per month — see the full breakdown on the Pricing page. It's currently free during early access.
Can I disconnect at any time?+
Yes, from the dashboard. Disconnecting immediately revokes access and stops the bot from sending anything on your behalf.
What data do you store?+
Your Instagram account details, message content (to generate and send replies), and anything you write into your own rules/knowledge base. Full detail is in the Privacy Policy.