An Instagram chatbot for your business that only says what you taught it
Write your prices, hours and policies once. Tawlki answers every Instagram DM from that, in your tone, day and night. When a message isn't covered, it asks the person what they mean instead of making something up.
Free to start. No card. See the free plan
- do you do gluten free cakes?
- Yes, we make gluten free chocolate and lemon cakes. Orders need 48 hours notice. Would you like the price list?
- yes please. can you also do vegan?
- I don't have vegan options in my notes, so I don't want to guess. Could you tell me a bit more about what you need?
Most Instagram chatbots either sound like a script or make things up.
Keyword bots only answer the exact words you set up, so a slightly different question gets silence. General AI chatbots answer anything, including prices and policies you never gave them. Both cost you customers. Tawlki sticks to what you told it.
What it does
Sounds like your business
Answers use your own prices, hours and policies, in your tone.
No made-up answers
Tawlki won't invent a price or a policy you never gave it.
Replies in seconds, any hour
Customers get an answer at midnight as quickly as at noon.
You stay in charge
Reply to a chat yourself and Tawlki steps aside, so you never talk over each other.
What it can handle
Prices and product questions
Customers get the price you set, every time.
Hours, location and policies
Opening times, delivery areas, returns and deposits: the questions you answer ten times a day.
Bookings and pictures
Tawlki offers the times that are free in your Google Calendar and sends price lists or photos when someone asks.
Handing over to you
When someone asks for a person, Tawlki lets you know and pauses that chat so you can take over.
How to set it up
- Step 1
Connect your Instagram business account.
- Step 2
Write your rules and add what you sell.
- Step 3
Test it in the Try it panel, then switch it on.
Good to know
- You need an Instagram Business or Creator account. Instagram only allows automation on those.
- It replies to people who messaged you first, inside Instagram's 24-hour reply window.
- It's only as good as what you give it. Test your rules in Try it before customers see them.
- It also answers on Facebook Messenger for the same business.
- The free plan includes 300 chat replies a month. A picture counts as one reply.
Common questions
What is an Instagram chatbot?
An Instagram chatbot is software that replies to the direct messages your business receives. Tawlki is an AI chatbot that answers from your own rules and catalog instead of from general knowledge.
How is it different from an Instagram keyword auto reply?
A keyword auto reply sends one fixed message when it sees an exact word. Tawlki answers the actual question, in your tone, even when it's worded differently.
Will it make up prices or policies?
No. It sticks to what you gave it, and hands the chat to you when a customer needs a person.
Can I test it before customers see it?
Yes. The Try it panel in the dashboard lets you chat with the bot using your real rules without sending anything on Instagram.
Does it work for any type of business?
It works for any business that answers repeat questions in DMs, from salons and clinics to online shops and coaches.
Does it cost anything?
It's free to start: 300 chat replies a month with every feature included and no card required.