Stay in control: Tawlki hands over to you and steps aside when you reply
Reply to a customer yourself and Tawlki stops answering that chat. When a customer asks for a person, the chat is handed to you. You can read every conversation and join whenever you like.
Free to start. No card. See the free plan
- 702
- I'm not sure what you mean by 702. Could you tell me a bit more?
- can I talk to a real person about the listing
- Of course. I have let the team know and they will reply here.
- Owner replied. Tawlki is paused on this chat.
- Hi, it's Dana. I can show you the place tomorrow.
Most owners won't hand their customers to a bot they can't control.
That's a fair worry. You need to know that the important chats stay yours, that no one gets messaged who shouldn't be, and that you can step in at any moment. Tawlki is built around that.
What it does
It steps aside when you reply
Answer a chat yourself in the Instagram app and Tawlki stays quiet on it.
A person on request
When a customer asks to talk to someone, the chat is handed to you and you're notified.
Read everything
Every conversation sits in your inbox, with who is handling it.
Block anyone
People on your do-not-respond list never receive a message from Tawlki.
Opt-outs respected
If someone asks to stop receiving messages, Tawlki confirms and stops.
Back to autopilot
When you're done, Tawlki picks the chat back up.
When you'll use it
A customer wants a person
You're told straight away and the chat is yours.
A VIP or a regular
Join the chat and Tawlki stays out of the way.
Someone you don't want to hear from
Add them to your do-not-respond list and they never get a message.
Someone who wants to stop
They're confirmed and left alone.
How to set it up
- Step 1
Keep using Instagram as usual.
- Step 2
Reply to any chat.
- Step 3
Tawlki steps aside for that conversation.
Good to know
- You need an Instagram Business or Creator account. Instagram only allows automation on those.
- Messages can only be sent within Instagram's 24-hour reply window after the customer's last message.
Common questions
Will the bot talk over me?
No. While you're handling a chat, Tawlki stays quiet.
Can a customer ask for a human?
Yes. Tawlki lets you know and hands the chat to you.
Can I stop the bot messaging certain people?
Yes. Add them to your do-not-respond list.
What happens if someone says STOP?
Tawlki confirms and stops messaging them.
Can I unblock someone?
Yes. Remove them from the list at any time.