Answer product questions and send product photos in Instagram DMs
Shoppers ask whether you have it in their size, what it costs and where the order is. Tawlki answers with your product details, sends the photo, and turns post comments into sales conversations.
Free to start. No card. See the free plan
- do you have the adidas samba in size 42?
- Yes, the Samba OG in black and white is in stock in size 42. Here it's.
- Samba OG, black and white: Size 42 in stock, $95
- nice. any tee that matches?
- The Essentials tee in white goes well with it. Sizes S to XL.
- Essentials tee, white: S to XL, $28
Shoppers who wait for an answer buy somewhere else.
A product post brings a wave of questions: size, colour, price, delivery. Most buyers decide in minutes. Tawlki replies in seconds with the photo and the details.
What Tawlki does for online stores
Product photos on request
Shoppers ask for an item and get its photo, details and price.
Prices that stay right
Change a price once and every future answer uses it.
Comments become sales chats
Ask people to comment PRICE or LINK and they get the details in their DMs.
Customers saved
Save the phone number or email of every interested shopper.
Orders handled by you
When a shopper needs a person, the chat is handed to you.
Delivery and returns answered
Shipping times, return policy and sizing questions answered from your rules.
Shoppers ask things like
Availability
Answered from your catalog, with the photo attached.
Matching items
Suggestions from your own catalog, with photos.
Delivery
Delivery times and costs from your rules.
Prices from your posts
Comment the word on a post and the price arrives in the DM.
A Wednesday in your DMs
- 9:00 am
"Do you ship to Canada?" Shipping zones, times and costs, answered from your list.
- 1:20 pm
"What's your return policy?" Your policy in your words, every time, not a paraphrase.
- 4:00 pm
"Does the blue one come in a medium?" The sizes and variants you saved, with the photo.
- 7:00 pm
Drop day. You post the new piece and ask people to comment DROP. Everyone who does gets the link and details in their DMs.
- 10:10 pm
"Where's my order?" Tawlki can't see your orders. Tell it in your rules to ask for the order number and pass the chat to your team.
What to write down before you switch it on
Tawlki knows what you've written, not what's on your shelf or in your orders. Treat it like a new hire with a very good memory and no login to your shop.
- Every product with price, sizes, variants and one photo
- Which items are sold out, and a note to update it when stock changes
- Shipping zones, delivery times and costs
- Returns and exchanges, in two plain sentences
- How to order: your website link or the steps in DMs
- Payment methods you accept
- Sale and drop dates
- What to do when someone asks about an existing order
What to keep for yourself
- Order status, lost parcels and damaged items
- Refunds
- Wholesale and bulk enquiries
- Custom orders and special requests
How to set it up
- Step 1
Add your products with price, details and a photo.
- Step 2
Test it with Try it.
- Step 3
Switch it on for your Instagram.
Good to know
- You need an Instagram Business or Creator account. Instagram only allows automation on those.
- Each item can carry one picture.
- Tawlki doesn't take payments. Shoppers buy on your own checkout.
- The free plan includes 300 chat replies and 300 comment-to-DM messages a month.
Common questions
Can an Instagram bot send product photos?
Yes. Add a picture to each item and Tawlki sends it when a shopper asks for that item.
Can it answer questions about sizes and prices?
Yes. It answers from the details and prices you saved for each item.
Does it take orders or payments?
No. Tawlki answers questions and hands the chat to you when an order needs a person.
Can it send a link to a product?
Yes, in comment-to-DM automations. Shoppers comment a word and receive the link in their DMs.
Can it check order status?
No. Tawlki doesn't connect to your store, so it can't look up orders. It can ask for an order number and hand the chat to your team.
Does it know when something is out of stock?
Only what you've told it. Mark an item as sold out or remove it, and Tawlki stops offering it.
Does it cost anything?
It's free to start: 300 chat replies and 300 comment-to-DM messages a month, with every feature included and no card required.