Support and contact
Answers to the questions we hear most. If yours isn't here, email us and we'll get back to you.
Email supportCommon questions
What is Tawlki?
Tawlki is an assistant for Instagram and Facebook Messenger. It answers customer messages from your own information, replies to comments, books appointments and captures leads.
Does it work with my existing Instagram account?
Yes, with an Instagram Business or Creator account. You connect through Instagram's own login, so there's nothing to install and no new account to create.
Will it say things I didn't tell it?
No. It answers about your business using what you gave it, and it won't invent prices or policies.
Can I still reply to people myself?
Yes. When you reply to a chat, Tawlki steps aside on it.
Does it book appointments?
Yes. Link your Google Calendar and customers pick a free time in the chat. The booking lands in your calendar and they receive an invite.
What happens if I block someone?
People on your do-not-respond list never receive a message from Tawlki.
Does it reply in other languages?
Yes. It replies in the language the customer writes in.
What does it cost?
It's free to start: 300 chat replies and 300 comment-to-DM messages a month, with every feature included and no card required.
Can I disconnect at any time?
Yes, from the dashboard. Disconnecting stops Tawlki from sending anything on your behalf.
What data do you store?
Your Instagram account details, message content (to write and send replies) and anything you add to your own rules. The Privacy Policy has the full detail.
Want to learn more first? Read the guides, see what Tawlki does, or check the Privacy Policy and Terms of Service.