Terms of Service

The service

Tawlki connects to your Instagram professional account through Meta's official Instagram API (Instagram login), and optionally to a Facebook Page for Messenger. It uses an AI model to generate and send replies to Direct Messages on your behalf, based on information and rules you provide. It can also reply to comments that match a keyword you set on your own posts, and send the customer a private message with the link you configured. If you connect Google Calendar, it can check availability and book meetings you offer.

Your responsibilities

• You must own or have authorization to connect the Instagram account you link.
• You are responsible for the accuracy of any information (pricing, policies, etc.) you supply for the AI to use in replies.
• You must comply with Meta's Platform Terms and Instagram's Community Guidelines when using this service.
• You may only use Tawlki to reply to people who contacted your business or commented on your posts. You must not use it for spam, harassment or unlawful messages.
• Tawlki is built to answer conversations, not to start them. It is not a tool for unsolicited, cold or bulk outreach, and we may suspend an account that is used that way.
• Tawlki honours STOP requests: a person who asks to stop receiving automated replies is not messaged again. Do not work around this.
• You must be 18 or older, or have authority to bind the business you connect.

No guarantee of outcomes

Replies are AI-generated and may occasionally be inaccurate or incomplete. Tawlki is a communication assistant, not a substitute for your own judgment on business-critical matters (pricing, contracts, legal commitments). The service is provided as is, and we are not liable for losses resulting from automated replies.

Disconnecting

You may disconnect your Instagram account or Facebook Page at any time from the Channels section of the dashboard, which immediately stops the service from sending messages on your behalf. We may suspend an account that breaks these terms or Meta's policies. To have your data deleted, see the data deletion section of our Privacy Policy.

Plans, billing and cancellation

Tawlki has a free plan and a paid Pro plan. Pro costs $28 per month and raises your monthly allowance to 3,000 chat replies and 3,000 comment-to-DM messages. It renews every month until you cancel. You can cancel from the Billing page at any time, and Pro stays on until the end of the period you paid for. Payments are processed by Paddle, which acts as the seller of record for your order and issues your invoice. Refunds are covered in the Refund Policy.

Changes

These terms may be updated as the service evolves. Continued use after changes constitutes acceptance of the updated terms.

Contact

Questions: imainulhaq@gmail.com