Tawlki

Refund Policy

Last updated: November 9, 2026

Tawlki is free to start, so you can try it on your own messages before you pay for anything. This page covers the paid Pro plan, which is provided by Tawlki.

Refunds

If you are not happy with Pro, you can ask for a refund within 14 days of your first payment. You can do this once. Renewal payments and payments older than 14 days are not refundable, but you can cancel at any time and you will not be charged again.

Your refund is the amount you paid minus the transaction fee. The transaction fee is made up of the fee our payment provider, Paddle, charges for processing the payment (a percentage plus a flat amount) and a flat $0.45 from Tawlki for handling the refund. Paddle does not return its fee to us when a payment is refunded, so the fee is not returned to you either. For example, on the $28.00 Pro plan the payment processing fee is about $1.90, so the transaction fee is about $2.35 and the refund is about $25.65. The exact figures for your payment are shown to you before you confirm the request.

Cancelling

You can cancel from the Billing page in your dashboard at any time. When you cancel, Pro stays on until the end of the period you already paid for, and then your account returns to the free plan. Nothing you set up is deleted. Cancelling on its own does not refund anything.

How to ask for a refund

  1. Sign in, open Billing and choose Cancel plan. If you are still within 14 days of your first payment, a Request a refund section then appears on the same page.
  2. The next page shows what you paid, the transaction fee and the amount you would get back if the refund is approved.
  3. Send the request. Our team reviews it, your Pro plan ends straight away and your account returns to the free plan. We process approved refunds within 1 business day.
  4. The refund goes back to the card or payment method you used and usually arrives within 3 to 10 business days of being sent, depending on your bank.

If you cannot see the Request a refund section, email imainulhaq@gmail.com from the address you signed up with, or use the support page.

Who takes the payment

Payments for Pro are handled by our payment provider, Paddle, which acts as the seller of record for your order. Paddle issues the invoice and handles tax and payment questions.