Auto reply to Facebook Messenger with the same assistant that answers your Instagram
Customers message your Facebook Page with the same questions they ask on Instagram. Tawlki answers them from the same information, so you set it up once and cover both.
Free to start. No card. See the free plan
- hi, are you open on friday?
- Yes, we're open 9 am to 7 pm on Fridays. Free parking is at the back of the shop.
- what's your returns policy on fresh flowers?
- If your flowers arrive damaged, message us a photo within 24 hours and we'll replace them free of charge.
Messenger is the inbox you forget to check.
Your Instagram gets attention, and the Facebook Page quietly collects unanswered messages. Every one of them is a customer who asked and got silence. Tawlki answers both, in the same tone.
What it does
One setup, two channels
Write your rules and add your products once. Tawlki uses them on Instagram and on Messenger.
Answers in seconds, any hour
Customers get a reply at midnight as quickly as at noon.
Your own information
Hours, prices, policies and answers come from what you wrote, in your tone.
One inbox
Instagram and Messenger conversations sit together, so you can read and join any of them.
You stay in charge
Reply to a chat yourself and Tawlki steps aside. When a customer asks for a person, the chat is handed to you.
Messenger questions Tawlki can answer
Opening hours
Answered the same way every time, including special hours you set.
Prices and services
The price and details you saved, not a guess.
Policies
Returns, deposits, delivery and anything else you wrote down.
Location and contact
Your address, directions and phone number, any time.
How to set it up
- Step 1
Connect your Facebook Page.
- Step 2
Write your rules, or reuse the ones you wrote for Instagram.
- Step 3
Switch it on.
Good to know
- Messenger replies work for Facebook Pages.
- Comment automations work on Instagram posts. Comments on Facebook Page posts aren't supported yet.
- The free plan includes 300 chat replies a month, shared across Instagram and Messenger.
Common questions
Can I set up an auto reply for Facebook Messenger?
Yes. Connect your Facebook Page and Tawlki answers your Messenger messages from your own information.
Is it the same setup as Instagram?
Yes. Your rules and products are written once and used on both channels.
Will it work on my personal Facebook profile?
No. It works for Facebook Pages.
Can I still reply myself?
Yes. When you reply to a chat, Tawlki steps aside.
Does it cost anything?
It's free to start: 300 chat replies a month across Instagram and Messenger, with no card required.